Performance targets - level of service
All Councils are required under the Local Government Act to develop an annual Management Plan. The plan must contain a statement of the objectives and performance targets for each of its principal activities.
Water and Sewer program goals are to provide environmentally sustainable water and sewage services that are:
- Customer orientated
- Meet present and future needs
- Are consistent with concepts of total asset management in this service area
- Enhance Councils adopted strategy for Integrated Water Cycle Management (IWCM).
- Efficient and cost effective
- Follow best practice management
In an effort to best serve the community Council has set targets which are reviewed on a regular basis to assist in achieving these goals.
Sewer |
Performance target | ||
|---|---|---|---|
| Performance indicator | Muswellbrook | Denman | |
| Availability of Service | Average Dry Weather Flow | 3.6 Ml/day | 0.3 Ml/day |
| Peak wet weather flow | 18.7 Ml/day | ||
| System Failures | Due to rain or design capacity | 4/year | 1/year |
| Mechanical or electrical failures | 4/year | 1/year | |
| Sewer chokes and breakages | 70 | 5 | |
| Response Times | Number where response time is <1 hr | To be met 95% of time | |
| Number where completion time is <4 hrs | To be met 95% of time | ||
| General Complaints | Odour complaints (STW) for month | 10 | 1 |
| Odour complaints (other) | 6 | 1 | |
| Other complaints for month | 4 | 1 | |
| Number where response is <3 days | To be met 90% of time | ||
| Number where completion is <2 weeks | To be met 90% of time | ||
| Effluent Quality | BOD | 20mg/l | |
| Suspended Solids | 30mg/l | ||
| Reuse Faecal Coliforms | <4000/100mls | ||
Water |
Performance target | |||
|---|---|---|---|---|
| Performance indicator | Muswellbrook | Denman | Sandy Hollow | |
| Availability of Service | Min Pressure kPa (summer) | 200 kPa | 200 kPa | |
| Maximum Pressure | 850 kPa | 850 kPa | ||
| Water Restrictions | 1 in 10 yrs | 1 in 10 yrs | 5% of time | |
| Peak Daily Demand | 12.5 Ml/day | 2.7 Ml/day | 0.14 Ml/day | |
| Unplanned Interruptions to Supply | Number of Interruptions | 60 per Year (5/month) | ||
| Average Length of Interruptions | <4 hours | |||
| Water Quality | Colour (TCU) | 5 max | - | - |
| Turbidity (NTU) | 5 max | - | - | |
| pH | 7.0 – 8.5 | |||
| Total Hardness | 100 – 200 mg/l | 180 – 460 mg/l | ||
| Total Coliforms | 95% annual compliance | |||
| Free Available Chlorine | 0.1 – 1.0 mg/l | |||
| Service Requests | Number where response time <1hr | To be met 95% of time | ||
| Number where completion time <4 hrs | To be met 95% of time | |||
| General Complaints (Management) | Number where response time <1 hr | To be met 90% of time | ||
| Number where completion time <4 hrs | To be met 90% of time | |||
Summary of service requests
| Period | Water | Sewer |
|---|---|---|
| 01/11/06 - 30/06/07 | 1,130 | 495 |
| 01/07/07 - 30/06/08 | 1,493 | 538 |
| 01/07/08 - 29/05/09 | 1,134 | 405 |
| Sub Total | 3,757 | 1,438 |
| Total | 5,195 | |
This summary of service requests for water and
sewer is for the
period 01/11/06 to 29/05/09.
Of the figures listed, 2,203 service requests
were received as a
rapid response or via the after
hours service to the on call
emergency operator.
This page last updated 16 February, 2012 12:10 PM
