Once you have submitted your application via the Portal, Council will be notified. Council staff will then review your application to determine if any additional information is required. Should any additional information be required, you will receive an email notification generated from the Portal requesting the information.

When Council is satisfied with the documentation submitted with your application, you will receive an email notification generated from the Portal requesting fees to be paid for your application. Once fees are paid, your application will be formally lodged with Council.

Yes, the following application will now only be accepted through the Portal:

• Development Applications
• Complying Development Certificates
• Construction Certificates
• Occupation Certificates
• Subdivision Certificates
• Subdivision Works Certificates
• Appointment of Principle Certifier
• Building Information Certificates
• Activities pursuant to Section 68 of the Local Government Act 1993 (e.g. Install/Operate an on-site sewage management system; Carry out sewer, stormwater and water supply work; Install a manufactured home; Install a domestic oil or solid fuel heating appliance; Operate a caravan park or camping ground; Operate a manufactured home estate etc)

Over time more types of applications will need to be lodged via the Portal.

You will receive an email notification requesting fees to be paid. The email will direct you to log onto the Portal where you will find instructions on how to make your payment. Alternatively, call the Customer Service Team to make payment on 02 6549 3700.

Note: your application will not progress until fees are paid.

Service NSW are available to provide technical support for the NSW Planning Portal.

All enquiries can be referred to Service NSW by either emailing eplanning@planning.nsw.gov.au or calling 1300 305 695

Council may request additional information to support the assessment of the application. This additional information is required to be submitted via the NSW Planning Portal.

For detailed steps on how to submit additional documentation via the Portal, please refer to the relevant Quick Reference Guide.

Note: additional documentation received via email or hardcopy will not be accepted. All additional information must be submitted to Council through the Portal.

The NSW Application Tracker can be used by the general public to search for applications that have been submitted via the NSW Planning Portal.

For more information, please see Quick Reference Guides on the Planning Portal website or contact Council.