To apply for hardship assistance for waste services, applicants must satisfy one or more of the below criteria. Applications can also be submitted by landlords on behalf of their tenants, where the tenants meet the criteria.

1. Large household of 6+ residents (excluding rooming/boarding houses, Airbnb's, other holiday and business rentals)
2. Household with two (2) or more children in nappies
3. Household with one or more members with ongoing medical conditions generating excess waste

Additionally, please also provide supporting documentation demonstrating financial hardship, which may include but is not limited to:

1. Statement of reasons why the person was unable to pay the rates and charges when they became due and payable
2. Copy of medical documentation or letter from Doctor or Health Care Professional
3. Proof of an Australian Government Health Care Card or Pensioner Card
4. Letter from financial counsellor or financial planning and containing – recent copy of bank statements for all accounts; details of assets, income, and expenditure.

**If no evidence to support the criteria above, attach a statutory declaration.